Dead twice!

April 4th, 2008 at 13:00 · Filed Under At Home, Blogging, Critiques, Days in My Life, Family, Food, WTF 

Our Princess bread maker came back yesterday from Pensonic service center after almost 4 weeks of warranty claim. Read about the first warranty claim here. According to the service center, they had baked a cake to test if it was working. So, I went home with the bread maker happily. But when I was coaching half way through, LA called to let me know that it was not working. The kneading blades were not turning at all. Another waste of ingredients.

This morning I switched on the bread maker without any ingredients in it. It was not working. I left it turned on for almost an hour and it was not working. So I called the Pensonic service center and one of the lady told me immediately that their headquarters called them to get the unit back to have the circuit board replaced. They offered to collect from my house. Hmm… otherwise I would have the chance to shoot them.

Anyway, Pensonic service vehicle came to collect after noon. Next time when it comes back, it better works. Otherwise, I am going to take this to consumer court and have them to reimburse the material wasted.

If you are planning to buy a bread maker, don’t buy Princess bread maker! I hope Princess will be reading this blog. Beef up your quality, Princess!

Tags: , , , , ,

Comments

5 Responses to “Dead twice!”

  • M on April 9th, 2008 10:39 1

    I should think they should give you a new unit or refund you the money, period. No point dealing with a lousy product – there is a breach of merchantibility and warranty here. Besides, if they mess around with the unit (knowing the techical abilities of these people), they might damage the unit and cause you serious problems (accidents or fire). I would gently tell them that given you are without a workable unit for more than a month, they should refund you the money for the unit price that you pay or give you a new unit. If possible, tell them you will write to the Panosonic headquaters and consumer magazines.

  • Adrian Hoe on April 9th, 2008 23:27 2

    Let see what is the outcome. This time, I will take it to consumer court.

    I have commented in other people’s website as well. More people will read about it. So, hopefully someone from Princess headquarters will read about it. Princess’s local distributor is trying to save cost. These negative feedback is actually bad for Princess business and if they are serious about customer satisfaction.

  • Nice bread! on April 21st, 2008 12:37 3

    [...] Finally, our Princess bread maker was back last Friday. The authorized service center, Pensonic, had its service man to deliver to our home. Read about the stories here and here. [...]

  • tunamayo on November 7th, 2009 21:41 4

    i think pensonic products are waaaaay sucks.

    3 months ago i bought a pensonic vacuum cleaner at giant kinrara puchong.

    after just two days of using it broke down – the motor worked but with sparks coming out with black fine dust particles – clearly a sign of a kaput motor.

    so, i sent it to giant kinrara puchong service counter hoping for a refund but to no help because it was already 15 days after date of purchase. i had no choice but was told to wait for about 1-2 months for repair.

    3 and a half months later, i just remembered my long lost vacuum cleaner n went to giant and there goes my long-awaited vacuum cleaner sitting there in the dust for i-dont-know-for-how-long.

    i wonder what was the purpose of me giving my phone number to giant kinrara puchong. so i guess giant kinrara puchong service counter sucks too.

    it was soooo damn long that my wife already delivered n our baby is 3 months old now!

    n to my surprise, the serviced vacuum cleaner was not properly re-packaged back into the box, n worst the main vacuum’s sucker head thing was missing!

    man, wow what a fine after-sales service this is!

    rite now i am planning to lodge a report to consumers tribunal.
    i want justice for my money.

    together we spread this words.
    if i have a blog, i would have already blogging this.

    buyers power.

  • Kitchenaid KSM150 on December 18th, 2011 11:58 5

    I sympathize with your frustration in getting it fixed. I have found over the years that to spend the extra money and buy a quality built appliance from a brand name manufacturer is most often the best bet.

    If you get stuffed around anymore by the service agent go straight to the CEO of the manufacturer of the Princess machine and lodge a complaint with him or her. I find this works exceptionally well with all warranty claims when the service people just don’t care. Good luck with this.

Leave a Reply